AI conversations
Where: Settings → AI conversations
"Every assistant exchange, on every surface — kept even after a chat is cleared." The page records what staff, buyers and vendors asked the assistant, what it answered, and which tool it used, so you can audit what the AI said in your name and improve where it fell short.
How chats ended
The top panel summarises the end-of-chat survey for the last 30 days: "What people said when they ended a chat, last 30 days. Unresolved and thumbs-down chats are the real problems to fix." Each row shows When, the Surface (admin, storefront, vendor, WhatsApp), the Outcome, and what the person Said in the optional free-text field. Press Transcript to read the whole conversation, or Show all to expand the list.
The transcript table
Every exchange as a row: Asked, Answered, and the Tool the assistant ran to get its answer. Press Refresh to pull in the latest. Until anyone has talked to the assistant the page reads "No conversations yet — they appear as soon as anyone talks to the assistant."
Access needs the sensitive audit.view permission, the same as the Audit log. Transcripts of buyer and vendor chats are kept for accountability; treat them with the same care as the customer records they reference.