Buyer guide
Who this guide is for. You buy goods for your company through a supplier who runs their online store on Sokisoko. You might be the person who places the orders, the person who approves them, or the person who administers your company's account. This guide covers all three.
What you'll learn. How to create an account and sign in; how to find products and read your company's own pricing; how to build a cart and check out with a PO number; how to order fast with quick order, reorder and shopping lists; how to request quotes, negotiate them and turn them into orders; how to track orders and shipments, pay invoices, request returns, run recurring orders, watch budgets, approve your colleagues' orders and manage your company's users — all without phoning the sales team.
Throughout the guide, text in bold is the exact wording you'll see on screen. Your store may use its own name, logo and colours, but the buttons and pages work the same way.
Your store lives at the web address your supplier gave you (for example, shop.yoursupplier.com). There is no shared central site — each supplier's storefront has its own address, its own catalog and its own logins. If a page looks different from the screenshots here, your supplier may have customised the wording or turned some features off.
Sections
| Section | What's inside |
|---|---|
| Getting started | What the storefront is, getting an account, signing in |
| Finding products | Search, categories, the product page |
| Cart and checkout | The cart, the three-step checkout, buying on account |
| Quick order and reorder | Quick order, reorder, reorder suggestions, shopping lists |
| Requesting quotes | Building a request, reviewing and countering a quote |
| Tracking orders | The orders list and the order page |
| Invoices and payment | Invoices, paying by mobile money or card |
| Returns and credit notes | Requesting and tracking returns, credit notes |
| Recurring orders, budgets and rebates | Standing orders, cost-center budgets, volume rebates |
| Approvals and spending limits | Why orders go on hold and how approvers release them |
| Managing your company | Users, roles, spending limits, settings, procurement integration |
| Getting help | Message threads, the contact form, the assistant |
| Troubleshooting · FAQ · Glossary | Symptom → fix tables, common questions, terms |