Haraka (Ask AI)
Where: Haraka, the mascot floating at the bottom right of every console page (its eyes follow your pointer) — opens a docked panel on the right
Haraka is the assistant built into the admin console (buyers and vendors have their own, and the same assistant can answer on WhatsApp). It answers from your live data, using the same permissions you have: as the panel says, it "runs only permission-gated tools on your behalf — it never invents data."
Asking
- Press Haraka. The panel opens with "How can I help? Answers follow the page you're on. Pick a starting point, or ask anything." and a row of suggestions that change with the page — on the dashboard, for example, Show me the receivables aging, Which accounts are at risk of churn?, How do I set up pricing?
- Type into "Ask about this page or anything else…" and press Send.
- Answers lead with the data — a short table or list inline — and may include a chart. If the answer lives on a screen, the console navigates there for you; you do not have to hunt for a link.
- End chat closes the conversation and asks "How did that go?" — whether the chat solved it, a thumbs up or down, and an optional note. Those answers feed AI conversations.
Talking instead of typing
Press Talk (the speaker in the composer) to start a call: a call bar appears at the top of the panel, the assistant greets you and listens. Say what you need — "how did the storefront do today", "open storefront behaviour", "receive 200 VALVE-100 into Main Store" — and it answers out loud, then listens again, turn after turn. The call bar holds the controls: tap the mic to mute or unmute (or to cut in while it is speaking), the arrow beside it to choose a microphone, Minimise to keep the call going in a floating bar while you work, and End to hang up. Stay quiet for two turns and it mutes itself; closing the assistant ends the call. Spoken answers are a sentence or two (the full answer stays on screen), background noise is ignored, and it keeps to your business — a question about anything else gets one polite line saying so. Anything that changes data still waits for your Confirm. The microphone button beside it is the one-shot version: hold a single instruction, and it is sent as your message the moment you stop. Both need the browser's microphone permission; replies are read in the platform's own natural voice, or the clearest English voice your browser has if that is unavailable.
What it can see
If a person can see it on a screen, the assistant has a tool for it — scoped to your own permissions, so widening what the AI can read never widens what you can read.
| Area | Examples of what to ask |
|---|---|
| Enquiries and CRM | Check the enquiry from Handan Hewan · What's in the pipeline this month? · Convert this lead |
| Customers | Show me Thorn Engineering's account · Create a customer for Acme Ltd |
| RFQs, quotes, orders, invoices | Open RFQs waiting to be priced · Where is order 1024? · Which invoices are overdue? |
| Pricing | What does Thorn pay for M12 hex bolts? · Price these lines for quote 3fa8 |
| Sales and demand | Revenue this month vs last · What are buyers searching for that we don't stock? |
| Storefront behaviour | What changed on the storefront this week? · Where are we losing buyers? · When are buyers busiest? |
| Inventory | What's low on stock? · Stock movements for SKU 4471 · Stock valuation by warehouse · Dead stock over 90 days |
| Credit and collections | Receivables aging · Who is at risk of churn? · Send a payment reminder to … |
| Returns, rebates, subscriptions | Returns awaiting review · Rebate accruals this quarter · Standing orders due this week |
| Catalog quality | Which products are missing required data? |
| Marketplace and reviews | Vendors with pending listings · Reviews waiting for moderation |
| Automations | What automations are running? · Turn on abandoned-cart recovery |
| Audit and assistant quality | Who changed the price list yesterday? · Which chats went badly this week? |
| Navigation | Open trade partners · Show me who owes us — the console opens the screen |
What it can do
Reads happen immediately. Anything that changes state goes through the real console routes under your own permissions, and anything outward-facing or hard to undo — sending a quote, creating a customer, converting a lead, toggling an automation, emailing a reminder — is prepared as a confirmation card first. Read the summary, press the action button to go ahead or Cancel. A card works once and expires after ten minutes.
When a job has several steps — "price these lines, then send the quote" — the assistant plans all of them and shows one card listing the steps. On confirmation it runs them in order, stops at the first failure, and answers with a ✓/✗ checklist; the screen you need opens by itself and refreshes as the work lands.
The assistant never guesses at numbers and never sends a quote with a missing price: a 0.00 line is refused both when the card is prepared and when it is executed. If a tool is not available to your role, the assistant says so rather than working around it.
Reviewing what it said
Every exchange — yours, buyers', vendors' and WhatsApp's — is kept under Settings → AI conversations together with the end-of-chat surveys. Thumbs-down and unresolved chats are the ones to read first.
If it's unavailable
"Sorry, I'm unavailable right now." means the AI provider behind the assistant is not responding. The console works normally without it; try again in a few minutes and tell your operator if it persists.