Skip to main content

Checkout

Where: Checkout from the cart

Before you begin​

  • Your company's default shipping and billing addresses are on file, or have the new address ready.
  • You know your PO number and cost center if your finance team needs them.

Checkout step 1 — Order details​

Checkout is a three-step wizard: 1 Details, 2 Shipping, 3 Review. Every field in step 1 is optional, but your finance team will thank you for filling them.

Figure: Checkout step 1 — order details: PO number, cost center, requested delivery date

Checkout step 1 — order details: PO number, cost center, requested delivery date

  1. PO number (optional) — your company’s purchase-order reference (e.g. “PO-1234”). It follows the order onto documents and invoices, so your accounts-payable team can match them.
  2. Cost center (optional) — which internal cost center this spend belongs to (e.g. “maintenance”). If your company uses budgets (Recurring orders, budgets and rebates), spend is metered against the budget for this cost center.
  3. Requested delivery date (optional) — the earliest you’d like delivery; the picker won’t accept past dates. This is a request the seller sees, not a guarantee.
  4. Press Continue to shipping.

Throughout checkout, the sticky Order summary card on the right lists every line, the Subtotal, Shipping, Estimated tax and the Estimated total, with the note: “Estimated from your destination. Final taxes & shipping are re-confirmed before invoicing — you won’t be charged more without confirmation.”

Checkout step 2 — Shipping​

Figure: Checkout step 2 — shipping: use your default address or enter a new one, then pick a method

Checkout step 2 — shipping: use your default address or enter a new one, then pick a method

  1. By default the order ships to your company’s default address: “Your order will ship to your default address on file.”
  2. To ship elsewhere, tick Ship to a different address than my default. You can then either Choose a saved address from your company’s saved shipping addresses, or pick “Enter a new address…” and fill in Address line 1, Address line 2 (optional), City, Region (optional), Postal code (optional) and Country (the 2-letter code, e.g. “KE”).
  3. The Billing address is the same as shipping checkbox is ticked by default; untick it to choose or enter a separate billing address.
  4. Pick a Shipping method. The store fetches a live estimate for your destination and lists options like “‹service› — Free” or “‹service› — ‹amount›”. Until a destination is known it shows “Enter a destination to see options”.
  5. Press Review order (or Back to change details).
Troubleshooting — “No rates for this destination”

This means the seller has no shipping rate configured for the destination country. It does not necessarily block the order — you can proceed and the seller confirms shipping before invoicing — but if you want a priced option, double-check the country code, try your default address, or message the seller (Getting help). This is common for new or unusual destinations.

Checkout step 3 — Review & place​

Figure: Checkout step 3 — review everything, then press Place order

Checkout step 3 — review everything, then press Place order

  1. The Review & place panel recaps your PO number, Cost center, Requested delivery, Ship to and Subtotal.
  2. Read the note: “Placing this order requests it at the subtotal above. Final taxes & shipping are confirmed by your sales rep before invoicing.”
  3. Press Place order. On success you land directly on the new order’s tracking page.

Figure: Order placed — you land straight on the order tracking page

Order placed — you land straight on the order tracking page

Troubleshooting

If placing fails, the message on screen explains why — this is where a blocked budget or an over-limit hold surfaces (see chapters 9 and 10). A generic failure reads “Could not place your order. Please check your cart and try again.”

“On account” — what happens to payment​

Notice that checkout never asked for a card. That’s deliberate: placing an order puts it on your company’s account, under the payment terms your company agreed with the seller (for example, net 30 days). The flow is:

  1. You place the order — no money moves.
  2. The seller confirms, fulfils and ships it.
  3. The seller issues an invoice with a due date matching your terms.
  4. You pay the invoice — by bank transfer per your usual process, or right in the storefront by card or mobile money (Invoices and payment). If you prefer, unpaid live orders also carry a Pay now button that pays by card and produces the invoice immediately.

Your company’s Payment terms and Credit limit are visible read-only under Settings → Company.