FAQ

Do I need an account to browse? No — the catalog and search are public. But prices shown to guests are indicative; your company’s contract prices, the checkout, quotes and all account pages need a sign-in.

Why is my price different from the list price — or from another company’s? Prices resolve per company: your negotiated price lists, group pricing and any rules apply the moment you sign in. Two companies can legitimately see two prices for the same SKU. Quantity breaks (“100+ at a lower unit price”) show right on the product page.

Do I pay at checkout? No. Placing an order puts it on your company account under your agreed payment terms. You pay when the invoice arrives — online by card or mobile money, or by bank transfer as usual. You can also prepay any live order with its Pay now button.

Can I change or cancel an order after placing it? There’s no self-service edit once placed. Message the seller immediately on the order’s thread — before the order is processing or shipped, changes are usually easy.

What does “Price on request” mean? The seller hasn’t priced that item for your company. Add it to a quote request — the response comes back priced for your account, often within minutes if the seller runs instant quoting.

How long is a quote valid? Each quote carries its own valid until date, shown in the header and as a “‹n›d left” chip near expiry. After that it can’t be accepted — ask for a reissue.

Can I see totals in my own currency? The cart has a Show in selector for an indicative conversion. Billing stays in the store’s currency.

How do I add a colleague to our account? A company admin opens ⋯ → Team → Invite user and creates the login with a role and temporary password (no email is sent — hand the password over yourself). Alternatively, ask your account manager for an emailed join link.

What happens when I exceed my spending limit? Your order is created but held. An approver (not you) releases or rejects it from the Approvals queue. Larger orders may route to a more senior approver if the seller has tiered routing configured.

Where do I get invoice PDFs for our records? Every invoice page has a Download PDF link next to its due date.

Can orders repeat automatically? Yes — open any past order and press Set up recurring, choose weekly/fortnightly/monthly/quarterly. Manage, skip, pause or cancel any time under Recurring.

Why can’t I see Budgets amounts, Recurring or Rebates? Budgets appear once your company admin creates them. Recurring and Rebates only appear if the seller’s plan includes those features.

Is my product review published immediately? No — reviews are held for the seller’s approval (“Thanks — your review is pending approval.”), and you can only review products your company actually received.

What’s the Sokisoko passport? An optional single login across every supplier that runs on Sokisoko. Link it from the dashboard card (“One login for all your suppliers”) and hop between stores from one page.

Is it safe to retry a failed payment? Yes. Payment attempts carry an idempotency key, so a retry of the same attempt can never charge you twice.