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Accepting, shipping and delivering

Where: The action buttons on each Orders row

Step 1 — Accept​

  1. Find the pending row and click Accept.
  2. The toast “Marked accepted” confirms it, and the row’s button becomes Mark shipped.

Figure: After Accept the sub-order is accepted — Mark shipped is the next step

After Accept the sub-order is accepted — Mark shipped is the next step

tip

Accept promptly — it tells the operator and the buyer that fulfilment is underway. If you can’t fulfil, cancel promptly instead (see Accepting, shipping and delivering); silence helps no one.

Step 2 — Mark shipped (with tracking)​

  1. On an accepted row, click Mark shipped. Instead of updating immediately, the “Mark as shipped” dialog opens: “Add tracking so the operator and buyer can follow the shipment (optional).”
  2. Optionally fill in:
    • Carrier — e.g. DHL, G4S.
    • Tracking number — e.g. 1Z999….
  3. Click Mark shipped (the truck button). Toast: “Marked shipped”.

Both fields are optional — you can ship without tracking — but whatever you enter is shown to the operator and travels through to the buyer’s order-tracking page, which saves everyone “where is it?” calls.

Step 3 — Mark delivered (and cancelling)​

  • When the goods arrive, click Mark delivered on the shipped row. Toast: “Marked delivered”. Delivery is the milestone that matters for money: only delivered sub-orders enter payouts, and your Net-N payment clock starts at delivery.
  • To call an order off, click the red Cancel text button — available only while the order is pending or accepted. The portal asks you to confirm: “Cancel this sub-order? This tells the operator you can’t fulfil it.” On confirm, toast “Order cancelled”. A cancelled order earns no commission for the operator and no net for you.
  • Sometimes the buyer’s whole order is cancelled on the operator side. Your sub-order is cancelled automatically and the bell tells you: “Order ORD-… was cancelled” — “The buyer’s order was cancelled — stop fulfilment on your sub-order.” Stop packing immediately.

If any status change fails, you’ll see the toast “Update failed” with the reason.

The order detail dialog​

Click any row to open its detail dialog (titled “Order [reference]…”):

  • The current status tag, and — once you’ve shipped with tracking — a truck icon with “[carrier] · [tracking number]”.
  • A note of the currency: “Prices in KES” (or your marketplace’s currency).
  • The line items: Product / SKU / Qty / Unit price / Total.
  • The money summary: Gross, Commission (7%) shown as a minus amount, and Net payable in bold — the exact figure this order will contribute to a payout.
  • Footer buttons mirror the list: Cancel order (while it’s still cancellable), the next-step button, or just Close.

What the buyer sees​

You never talk to the buyer through the portal, but your actions surface on their side: your products carry “Sold by [your business]” on the storefront product page; your shipment’s carrier and tracking number appear on their order-tracking page; and their order completes only as its vendors deliver. Fulfil crisply and your storefront reputation is the operator’s favourite kind of problem.