Activating your account
Where: The invite link in your approval email
- Open the invite email and click the link. It takes you to the portal’s activation page.
- While it checks your invitation you’ll briefly see “Loading your invitation…”.
- A valid invite greets you with “You’re approved” and the headline “Welcome aboard — let’s get you selling.”, plus a line confirming which business you’re joining: “You’re approved to sell as [your business]. Set a password to access the vendor portal.”
- Fill in the form:
- Email — pre-filled with your contact email and locked; you cannot change it here.
- Password — at least 8 characters (the field shows a live strength indicator).
- Confirm password — retype it exactly.
- Click Activate account. You are signed in automatically and land on your dashboard.
Possible messages on this page and what they mean:
| Message | Meaning | What to do |
|---|---|---|
| “This link is missing its invitation token.” | The link was truncated (often by an email client). | Copy the full link from the email and paste it into the address bar, or ask for a new invite. |
| “This invitation is invalid or has expired. Ask the marketplace operator to send a new one.” | The invite is older than 14 days, was already used, or was revoked. | Contact the operator for a fresh invite. |
| “Password must be at least 8 characters.” | Password too short. | Choose a longer one. |
| “Passwords do not match.” | The two password fields differ. | Retype them. |
| “could not accept invite (an account for this email may already exist)” | Someone already activated an account with this email. | Just sign in normally. If you don’t know the password, see Troubleshooting. |